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Help Center

Find answers to common questions about booking, payments, and managing your listing.

Frequently Asked Questions

How do I communicate with my captain before the trip?

Once your booking is confirmed, you'll receive the captain's direct phone number and email address. We encourage you to reach out a few days before your trip to discuss weather, meeting locations, and specific targets.

Are the captains licensed and insured?

Yes. Every captain on CaptainDirect must go through a verification process where we check their local guide licenses, coast guard credentials (where applicable), and commercial vessel insurance.

What is the cancellation policy?

Cancel 48+ hours out and the $150 deposit is refunded if the boat cannot run (weather or captain cancel). A guest no-show forfeits the deposit. Balance is never charged through this site.

Why are prices cheaper here than on other booking sites?

Pat's own boat is a $150 hold. The Valley desk is $50 half day or $100 full day. Deposits go on Big Coast Square. Balance is paid to the assigned captain on the day. Pat takes desk trips first when he's free; other listed boats only when he's already booked. Other sites take 15–20% of the whole trip; here a listed captain owes Pat that $50/$100 only if the trip runs.

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