Help Center
Find answers to common questions about booking, payments, and managing your listing.
Frequently Asked Questions
How do I communicate with my captain before the trip?
Once your booking is confirmed, you'll receive the captain's direct phone number and email address. We encourage you to reach out a few days before your trip to discuss weather, meeting locations, and specific targets.
Are the captains licensed and insured?
Yes. Every captain on CaptainDirect must go through a verification process where we check their local guide licenses, coast guard credentials (where applicable), and commercial vessel insurance.
What is the cancellation policy?
Cancel 48+ hours out and the $150 deposit is refunded if the boat cannot run (weather or captain cancel). A guest no-show forfeits the deposit. Balance is never charged through this site.
How does the deposit work?
The deposit shown at checkout holds your date. Captain Direct processes it through Stripe. Your captain confirms the boat and trip details. You pay the trip balance on the day.
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